Password Reset only for "Web Portal" Accounts.

Please DO NOT use for SFTP/API accounts - please contact Service Desk for SFTP/API account password reset.

LCH Portal Password Reset:

Please enter your username, we will send you an email containing instructions on how to reset your password.


Password Reset Instructions

  • Enter your user name and click on "Send Email"
  • Please check your registered email address and click on the password reset link within the email
  • Enter and submit your new password – following the requirements below
  • You can then navigate to the Portal Login/Home page and login with your new password

Passwords must meet the following requirements:

  • Must be at least 8 characters in length
  • At least 1 numeric digit (0-9)
  • At least 1 uppercase character
  • At least 1 lowercase character
  • At least 1 non-alphanumeric / special character (e.g. ? #, %)
  • No more than 3 repeating characters (e.g. bbb – allowed, bbbb - not allowed)
  • Cannot contain 3 consecutive characters from the User Name (e.g. UserName =, password cannot contain ‘Doe’)

Please Click here for SwapAgent Portal Login after Password Reset.

Please Click here for Portal Login after Password Reset.